![]() This system also offers impressive calling features including local phone numbers, custom call waiting and messages, call reporting, and click-to-call, which is great for businesses handling a large number of calls. With real-time reporting and in-depth analytics, teams can effectively monitor call activity and make informed decisions. Ultimate – RingCentral Ultimate includes the provider's full suite of call center tools, including workforce and performance management features.Īircall is an intuitive cloud-based contact center that integrates with Hubspot's customer relationship management (CRM) system.Premium – The provider's Premium offering includes everything in the previous plans with additional quality management features.Standard – RingCentral Standard offers everything in the Essentials tier, with additional omnichannel routing features and advanced voice recording.Essentials – The provider's Essential plan includes automatic call distribution features, making it easier for callers to connect to live agents, as well as IVR tools.The prices of these plans are not available online, so businesses will have to contact sales for a quote. RingCentral Contact Center is available in four packages: Essentials, Standard, Premium, and Ultimate. Advanced interactive voice response (IVR) system.However, businesses should note that while the solution is generally quite affordable, lots of features (including predictive and progressive dialers) come at a premium, bumping up the price of the service overall. In addition, it has an impressive suite of features and a large app gallery, which lends itself to call centers with extensive or complex needs.ĭue to its versatility, 24/7 help options, and reasonably priced plans, we think it's the #1 call center software out there. This makes it a great option for businesses using call center software for the first time. RingCentral Contact Center is an omnichannel solution that allows customers to reach out to you in a number of ways, including live chat tools, voice calls, social media, emails, and SMSes.Īccording to our research, RingCentral's customer support options scores 5/5, and it's also one of the easiest platforms to use on this list. RingCentral is best known for producing industry-leading VoIP solutions, but the provider offers a very competitive call center software package as well. ![]()
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